Upgrade benefits for individual translators

Upgrade benefits for individual translators

This section lists some of the many benefits of renewing the support and maintenance agreement for individual translators.
  • Major productivity enhancements
    Since 2004 there have been 14 major releases of memoQ and each one brought important productivity enhancements. The latest release of memoQ has a lot of functionality which will make translators more effective and more productive. The following are three short examples, just check out our new release announcement webinars for more details.
     
    Project templates and workflow automation
    Project templates and workflow automation save 80% of the clicks for project setup and management. They automate project creation, ongoing management and project wrap-up by allowing you to decide how you want project organised once and using this many times. You can also do statistics and pre-translation at the same time, and import multiple documents using multiple process cores - and this means that you can start working faster.

    Compatibility with other tools
    memoQ has always placed emphasis on being able to deal with file formats from other tools. In memoQ 2014 we enhance this with among other things, functionality for dealing with terminology from SDL Trados Studio and STAR Transit packages.

    Views
    Views are collections of segments which the translator has selected to work on. In memoQ 2014 you can finally join several files together or split them for editing and still see a preview.
  • Great value
    First year: Upgrade and support included
    When you buy software from Kilgray you get the first year’s support and upgrade free. This means that you are entitled to any new version of the software you have purchased during that year. You can also use our support service at any time.

    Second year and on: Support and upgrades for 20%
    After the first year you only have to pay 20% of the current list price and get access to support and upgrades during that year. Over the last five years, Kilgray has released two major versions of memoQ per year, so you only pay about 10% of the list price for an upgrade, coupled with support - that's a very friendly package, isn't it?

     
  • Great support
    We work hard to ensure that we have the sort of support for our products which our customers deserve.
     
    Front line support availability:
    • Monday-Friday NON-STOP  (CET - Cetral Euroean Time).
    • Saturday: from 10:00 am to 18: 00 pm (CET - Central European Time).
    • Sunday: we provide courtesy support and answer urgent tickets only that prevent work or delivery.

    Solving your problems quickly
    No company’s support is perfect. However, our support team tries to attend your tickets as soon as they arrive to our system. Because we receive hundreds of tickets per day, please make sure you prioritize the urgency of your issue accordingly.

    We understand that if a customer has an urgent issue, it needs to be address right away so you can deliver your project on time. If you value great support and want to have the possibility to reach to our team whenever an issue arrives, please make sure you have your support and maintenance agreement up to date. You can check the validity of your SMA here.